Help Desk Premier - Help Desk Software 5.0 free download

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Publisher description

Help Desk Premier is a leader of customer support products due to its combination of usability and price. The program is able to handle multi-tier systems of support. If a group receives the ticket and finds that they are not fully equipped to resolve the issue, it can be reopened or forwarded to another team with greater expertise to ensure that the issue is resolved as quickly as possible. Additionally, the software is supported by a variety of platforms and has the capability of being used by mobile devices which makes it more widely accessible. Help Desk Premier allows the IT department to set parameters, or rules, that govern how each department uses the software according to their needs. Features that are unimportant to a specific group can be eliminated from their screen to improve ease of use. The technical support team can use the system to develop and implement the ?best practice? to manage the way groups of people interact with each other via the program. The installation requirements are fairly standard and can be found on the company website at http://www.helpdesksoftware.biz; furthermore, their FAQ page provides a great deal of insight into features and customization.